To use the integration properly, you need to make sure the following-
- The WooCommerce plugin is installed
- The Cart and Checkout pages are installed and assigned in the settings of WooCommerce
- You have enabled at least one payment option in WooCommerce
- The permalinks are set to “Post Name”
- You have enabled the WooCommerce Integration from Propovoice > Settings > Integrations
Troubleshooting for the WooCommerce Integration and Invoice #
The Pay button is not working
This often happens because of missing configuration steps mentioned above. Please make sure you have followed all the steps mentioned above.
The checkout page is not loading
Please go to the pages list and see if you have installed the cart and checkout pages and assigned them in WooCommerce settings. If you did it properly, in the pages list, you will see that two pages has a tag mentioned on their right side that they are being used by WooCommerce.
If you’re unable to find the pages in the list, that means you have skipped WooCommerce installation wizard or somehow deleted the pages. In that case, please go to your WordPress Admin Dashboard > WooCommerce > Status > Tools > Install Missing Pages and install the pages.
I can not see any payment options in the checkout page
This means that you have not enabled any payment system in WooCommerce. Please check in WordPress Admin Dashboard > WooCommerce > Payment page.
I get a error message on the checkout page about payment gateway / My customer has paid but I do not get a notification
This might happen if you have not configured the payment gateway data properly or enabled the test mode or forgot to enable the live mode. Please go to the payment settings of WooCommerce and check thoroughly if everything is done properly.
